DA
David A

1 reviews | Active since Sept 2017

15 Sept 2017, 09:47

082145 harrasment

My contract is due for an upgrade however I have no intention of upgrading it. I get about 5 calls from 082145 per week offering me an upgrade on both of me phones, That's 10 phone calls per week on average. On answering the phone some terrible hold music is played for you for about 20 seconds before the marketer from "head office" answers to offer you an upgrade. Each time I have answered this call I have informed them that I don't want an upgrade and please stop calling me. They keep calling. If I don't answer then they just call right back. I blocked 082145 only to get called from 082140. It gotten to the point where if I don't answer my cell phone then they phone the work phone. I cant wait to leave cell c as this is harassment and their service is in general pretty C**p. Oh cell C Vodacom called. They say Hi and thanks for the customer.

0
Replies (7)
Cell C
Cell C's reply15 Sept 2017, 10:19
Official

Good morning David

We will ensure that this does not happen again. A consultant will contact you with confirmation.

Regards

Cell C | PN

Best regards,

DA
David A's update18 Sept 2017, 11:55
Reviewer Update
Got a phone call from Cell C the same day as this review being posted. They said my number will be removed from their call center. Will have to wait and see. The quick response obviously indicates that cell C does monitor this site for complaints and they respond to them. That just makes me wonder about all the negative reviews/rants about the 084145 call center, are they aware this is a problem or is it just ignored until someone complains here?
Cell C
Cell C's reply18 Sept 2017, 12:25
Official

Mpho has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,

DA
David A's update22 Sept 2017, 08:55
Reviewer Update
Got phoned by 082145 again today. Nice cell C. Very nice. Removing me from your call list lasted a total of 7 days.
DA
David A's update22 Sept 2017, 09:30
Reviewer Update
3 phone calls today so far. At least change your hold music because it starts out very loud and if the volume on my phone is turned up the start of that stupid jingle is actually painful.
Cell C
Cell C's reply22 Sept 2017, 10:17
Official

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Best regards,

DA
David A's update19 Oct 2017, 15:32
Reviewer Update
And the saga continues. Getting phoned again about contract upgrades. At what point does it become harrasment? I've now started swearing at the people phoning me. Why is it that cell c pushes people into being rude? Does cell c enjoy having their customers harrassed and their employees abused by said customers? Seems like a ****ty business practice. I feel sorry for all the people working at cell c but the day cell c goes bankrupt i will be happy.