NM
Naresh M
1 reviews | Active since Jul 2014
06 Feb 2018, 06:39
***
My cellphone contract on ********** 765 was blocked due to answering the security question wrong of which I understand. But Cell C has been sending me back an forth to conduct a sim swap. On the 04 February 2018, we been to a Cell C Store in Umlazi Mega City and the staff members stated that they could not conduct the sim swap due the store manager not been present. We then rushed of to Cell C in Galleria Mall only to be told the same thing. Cell C was contacted on the 30/01/2018, and the Agent stated that we need to paid the account first before we do a sim swap, which was done. On the 08/02/2018 will be one calendar month that my cellphone is out of order due to I can not get clever enough person to do the sim swap. Can Cell C explain me as to who will compensate me for the loss of business due to my cellphone number been out of order.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
06 Feb 2018, 08:18Good morning Naresh
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply06 Feb 2018, 08:18
Official
Good morning Naresh
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
NM
Naresh M's updateReviewer Update
06 Feb 2018, 08:47Contact number will be ********** 823
NM
Naresh M's update06 Feb 2018, 08:47
Reviewer Update
Contact number will be ********** 823
Cell C's replyOfficial
06 Feb 2018, 09:32Hi Naresh
Kindly provide the contact number above and post a private reply.
Regards
Cell C | PN
Best regards,
Cell C's reply06 Feb 2018, 09:32
Official
Hi Naresh
Kindly provide the contact number above and post a private reply.
Regards
Cell C | PN
Best regards,
NM
Naresh M's updateReviewer Update
07 Feb 2018, 09:17Good Day Danielle,
Firstly, I like to thank you for assisting me with the sim swap and Sboniso (Cell C Assistant Manager) at Umlazi Mega City was most helpful.
Secondly, on the 31 January 2018, Cell C Call Centre was contacted for the account amount for cellphone number ********** 765 and an agent stated that we need to pay approximately R100.00 for the account, which was done. On placing the sim card in the cellphone on the 06/0/2018, I tried to make a call and was advised via a voice prompt that the line had been suspended.
Thirdly, please advise me as to who will compensate me for all the running around and cost of my calls to Cell C. I have lost business for approximately R15000.00 for the month of January 2018 due to the *********** staff members at Cell C.
Fourthly, Cell C was contacted on the 07/02/2018 and a Call Centre Agent stated that the line was not activated by the person who did the sim swap at Cell C Umlazi Mega City. Again we need to go in store with the Identity document to activate the line. Cell C must bear in mind that we have jobs and can't keep taking off from work to sort out a simple issue.
Please can you assist with urgent feedback on what needs to be done now.
NM
Naresh M's update07 Feb 2018, 09:17
Reviewer Update
Good Day Danielle,
Firstly, I like to thank you for assisting me with the sim swap and Sboniso (Cell C Assistant Manager) at Umlazi Mega City was most helpful.
Secondly, on the 31 January 2018, Cell C Call Centre was contacted for the account amount for cellphone number ********** 765 and an agent stated that we need to pay approximately R100.00 for the account, which was done. On placing the sim card in the cellphone on the 06/0/2018, I tried to make a call and was advised via a voice prompt that the line had been suspended.
Thirdly, please advise me as to who will compensate me for all the running around and cost of my calls to Cell C. I have lost business for approximately R15000.00 for the month of January 2018 due to the *********** staff members at Cell C.
Fourthly, Cell C was contacted on the 07/02/2018 and a Call Centre Agent stated that the line was not activated by the person who did the sim swap at Cell C Umlazi Mega City. Again we need to go in store with the Identity document to activate the line. Cell C must bear in mind that we have jobs and can't keep taking off from work to sort out a simple issue.
Please can you assist with urgent feedback on what needs to be done now.
Cell C's replyOfficial
07 Feb 2018, 10:43We have escalated this matter for further assistance.
Regards
Cell C | PN
Best regards,
Cell C's reply07 Feb 2018, 10:43
Official
We have escalated this matter for further assistance.
Regards
Cell C | PN
Best regards,