MB
Marcell B
1 reviews | Active since Oct 2024
02 Jun 2025, 13:00
*****
I took out a Home wifi at Cell C .. I received it on the 28 March 2025, the Monday 31 March 2025 the product was collect via Ran couriers and taken back.
Today I am sill being debited for the usage which I did not even use, because it was not working that is why I returned the router..
I was told it was cancelled but this matter has not been resolved.
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Cell C's replyOfficial
02 Jun 2025, 13:13Dear Marcell Buys
Thank you for reaching out to us and bringing this matter to our attention.
We sincerely apologize for the inconvenience caused regarding your Home WiFi service.
To resolve this as quickly as possible, we are currently investigating your account and the status of your cancellation and will ensure that any incorrect charges are reversed promptly.
Thank you for your patience and understanding. We are committed to resolving this matter for you swiftly.
Regards
Cell C | NT
Thank you for reaching out to us and bringing this matter to our attention.
We sincerely apologize for the inconvenience caused regarding your Home WiFi service.
To resolve this as quickly as possible, we are currently investigating your account and the status of your cancellation and will ensure that any incorrect charges are reversed promptly.
Thank you for your patience and understanding. We are committed to resolving this matter for you swiftly.
Regards
Cell C | NT
Cell C's reply02 Jun 2025, 13:13
Official
Dear Marcell Buys
Thank you for reaching out to us and bringing this matter to our attention.
We sincerely apologize for the inconvenience caused regarding your Home WiFi service.
To resolve this as quickly as possible, we are currently investigating your account and the status of your cancellation and will ensure that any incorrect charges are reversed promptly.
Thank you for your patience and understanding. We are committed to resolving this matter for you swiftly.
Regards
Cell C | NT
Thank you for reaching out to us and bringing this matter to our attention.
We sincerely apologize for the inconvenience caused regarding your Home WiFi service.
To resolve this as quickly as possible, we are currently investigating your account and the status of your cancellation and will ensure that any incorrect charges are reversed promptly.
Thank you for your patience and understanding. We are committed to resolving this matter for you swiftly.
Regards
Cell C | NT