Item: Cell C
Rating: 1
Author: MéniQue Haasbroek

Cell C's replyOfficial

15 Jan 2026, 11:08

Dear MéniQue Haasbroek,

Thank you for contacting Cell C. We sincerely apologize for the ongoing frustration you’ve experienced. We understand how confusing and upsetting this process has been, especially with the conflicting information you received regarding your upgrade and cancellation request.

We have reviewed your matter again, and here is the latest update:

Your upgrade was processed on 9 December, but the selected handset was out of stock, which contributed to the delays and mixed communication you received.
We contacted you to advise that the device is currently unavailable through our fulfilment channel.
As an alternative, we located stock at Cell C Walmer Park, where you can complete the upgrade should you still wish to proceed.

To assist you further, kindly advise whether:

You were able to visit the Cell C Walmer Park store,
OR
You would prefer to cancel the upgrade instead.

Once we receive your preference, our team will proceed accordingly and ensure the correct outcome is finalised without further delay.

We apologize again for the inconvenience caused and appreciate your patience while we work to resolve this matter.

Kind regards,
Cell C | TM

Best regards,

Cell C's reply15 Jan 2026, 11:08

Official

Dear MéniQue Haasbroek,

Thank you for contacting Cell C. We sincerely apologize for the ongoing frustration you’ve experienced. We understand how confusing and upsetting this process has been, especially with the conflicting information you received regarding your upgrade and cancellation request.

We have reviewed your matter again, and here is the latest update:

Your upgrade was processed on 9 December, but the selected handset was out of stock, which contributed to the delays and mixed communication you received.
We contacted you to advise that the device is currently unavailable through our fulfilment channel.
As an alternative, we located stock at Cell C Walmer Park, where you can complete the upgrade should you still wish to proceed.

To assist you further, kindly advise whether:

You were able to visit the Cell C Walmer Park store,
OR
You would prefer to cancel the upgrade instead.

Once we receive your preference, our team will proceed accordingly and ensure the correct outcome is finalised without further delay.

We apologize again for the inconvenience caused and appreciate your patience while we work to resolve this matter.

Kind regards,
Cell C | TM

Best regards,

MH

MéniQue Haasbroek's updateReviewer Update

16 Jan 2026, 08:45

Good day

I drove through from Jeffreys Bay to Port Elizabeth to be able to go to Cell C Walmer Park. However, when I got there, Zipho (the employee at Cell C Walmer Park) explained that he cannot give me the device or help me with the upgrade due to the upgrade already being processed via telephone. He said that he cannot help due to the upgrade already being done via telephone communication with Cell C.

MH

MéniQue Haasbroek's update16 Jan 2026, 08:45

Reviewer Update

Good day

I drove through from Jeffreys Bay to Port Elizabeth to be able to go to Cell C Walmer Park. However, when I got there, Zipho (the employee at Cell C Walmer Park) explained that he cannot give me the device or help me with the upgrade due to the upgrade already being processed via telephone. He said that he cannot help due to the upgrade already being done via telephone communication with Cell C.

MH

MéniQue Haasbroek's updateReviewer Update

16 Jan 2026, 11:53

Went through to Port Elizabeth again. Currently the employees in the Cell C shop still can't help me. They themselves have been struggling now with Cell C to do a reversal on the upgrade in order to be able to process the upgrade in store. This is absolutely pathetic.

MH

MéniQue Haasbroek's update16 Jan 2026, 11:53

Reviewer Update

Went through to Port Elizabeth again. Currently the employees in the Cell C shop still can't help me. They themselves have been struggling now with Cell C to do a reversal on the upgrade in order to be able to process the upgrade in store. This is absolutely pathetic.

Cell C's replyOfficial

16 Jan 2026, 12:09

Dear Ménique H,

Thank you for contacting Cell C.

We’re truly sorry for the inconvenience and understand how frustrating it must have been to travel to the store only to be told the upgrade couldn’t be processed in person. Please rest assured that your case has already been escalated, and our Support team is actively working on it. They will be in touch to assist you and ensure that your query is resolved as quickly as possible.

Regards,
Cell C | LS

Best regards,

Cell C's reply16 Jan 2026, 12:09

Official

Dear Ménique H,

Thank you for contacting Cell C.

We’re truly sorry for the inconvenience and understand how frustrating it must have been to travel to the store only to be told the upgrade couldn’t be processed in person. Please rest assured that your case has already been escalated, and our Support team is actively working on it. They will be in touch to assist you and ensure that your query is resolved as quickly as possible.

Regards,
Cell C | LS

Best regards,

MH

MéniQue Haasbroek's updateReviewer Update

16 Jan 2026, 13:29

Time, petrol and money wasted to travel to another town because your first reply gave me hope that perhaps now they can help. The employee instore showed me that the reversal was started on the 18th of December (***) but apparently can't be finalized because the cell c says the phone is with the courier company. However, they say there is not stock that's why I haven't received my phone.

MH

MéniQue Haasbroek's update16 Jan 2026, 13:29

Reviewer Update

Time, petrol and money wasted to travel to another town because your first reply gave me hope that perhaps now they can help. The employee instore showed me that the reversal was started on the 18th of December (***) but apparently can't be finalized because the cell c says the phone is with the courier company. However, they say there is not stock that's why I haven't received my phone.

Cell C's replyOfficial

16 Jan 2026, 16:09

We sincerely apologize for the inconvenience and frustration you have experienced, including the time, travel costs, and effort incurred. We understand how disappointing this situation must be.

We acknowledge your concern regarding the reversal initiated on 18 December (***), as well as the conflicting information received about the device being with the courier company and the lack of available stock.

Please be assured that we have requested our support team to urgently investigate this matter further.

Regards,
Cell C | PMa

Best regards,

Cell C's reply16 Jan 2026, 16:09

Official

We sincerely apologize for the inconvenience and frustration you have experienced, including the time, travel costs, and effort incurred. We understand how disappointing this situation must be.

We acknowledge your concern regarding the reversal initiated on 18 December (***), as well as the conflicting information received about the device being with the courier company and the lack of available stock.

Please be assured that we have requested our support team to urgently investigate this matter further.

Regards,
Cell C | PMa

Best regards,

MH

MéniQue Haasbroek's updateReviewer Update

19 Jan 2026, 12:28

Any feedback Cell C?

MH

MéniQue Haasbroek's update19 Jan 2026, 12:28

Reviewer Update

Any feedback Cell C?

Cell C's replyOfficial

19 Jan 2026, 13:16

Dear MéniQue Haasbroek,

Thank you for following up. Our team is still looking into your query, and we sincerely appreciate your patience while we work on it. You will be contacted with feedback as soon as the investigation is complete.

Kind regards,
Cell C | TM

Best regards,

Cell C's reply19 Jan 2026, 13:16

Official

Dear MéniQue Haasbroek,

Thank you for following up. Our team is still looking into your query, and we sincerely appreciate your patience while we work on it. You will be contacted with feedback as soon as the investigation is complete.

Kind regards,
Cell C | TM

Best regards,

Cell C's replyOfficial

01 Feb 2026, 15:37

Dear MéniQue Haasbroek,

Thank you for allowing us the opportunity to assist with the query on this review.

We have received confirmation that the order has been successfully delivered by RAM couriers with tracking: CELLC***1.

Our Support Team will be in touch to help fully close the ticket.

Thank you for your patience.

Regards,
Cell C | NZ

Best regards,

Cell C's reply01 Feb 2026, 15:37

Official

Dear MéniQue Haasbroek,

Thank you for allowing us the opportunity to assist with the query on this review.

We have received confirmation that the order has been successfully delivered by RAM couriers with tracking: CELLC***1.

Our Support Team will be in touch to help fully close the ticket.

Thank you for your patience.

Regards,
Cell C | NZ

Best regards,

0/5 stars

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