1 reviews | Active since Sept 2019
0.0
I have never been in such as position with an online purchase before. I recently app**** for a cell phone (Samsung A25) on the cell c website, i did the application then withing no time a consultant contacted me to assist with completing an application, needless to say their vetting team called me after three to four days well i was patient then no this was in the beginning of the month, and i have already done the debit check on for them to deliver debit my account. they sent me contract details and application confirmation. this is four weeks later and i still have no device delivered to me what Bull **** is every time i call to find out where the device it i am told i will have to wait, The consultant that was assisting me gave me her direct number *** Asanda) when i call she says what do i want to do she cant do anything ill have to wait, the she drops the phone. why is CellC behaving like Facebook celling products they do not have in store, and why make a customer do credit check and debit verifications for products that you are not able to delivery now my fear is that you will be debiting my account and i will still not have my any device to show for it. is this what has become of CellC a ****ming company? it seems you have lost all credibility being that you are selling your customers lies. i went to a cellc store today at Fourways and the lady at the store told me she cant cancel the application cause it has gone through and it is only waiting delivery, why should i be taken for a ride by a company that does not take its clients seriously. this is thee most abusing behavior from a cellphone subscriber. can you please assist me as i am tired of calling everyday and being **** to and disrespected by your consultants.
We are truly sorry to hear about your disappointing experience with the online purchase and the lack of communication regarding the delivery of your device. We understand your frustration and sincerely apologize for the inconvenience you’ve encountered. It is certainly not our intention to cause distress or make you feel disrespected.
The experience you’ve described does not reflect the standard of service we strive to provide, and we deeply regret that this has been your experience.
We appreciate your patience and will work diligently to resolve this issue as soon as possible. Please know that we take your feedback seriously, and we are committed to restoring your confidence in our service.
Regards
Cell C | DA
We are truly sorry to hear about your disappointing experience with the online purchase and the lack of communication regarding the delivery of your device. We understand your frustration and sincerely apologize for the inconvenience you’ve encountered. It is certainly not our intention to cause distress or make you feel disrespected.
The experience you’ve described does not reflect the standard of service we strive to provide, and we deeply regret that this has been your experience.
We appreciate your patience and will work diligently to resolve this issue as soon as possible. Please know that we take your feedback seriously, and we are committed to restoring your confidence in our service.
Regards
Cell C | DA
