0 star service with attitude
<p>I got a new phone yesterday and had to cut the Sim card to a "nano" size. I made a mistake and got too much deep. Went to Cell C store Centurion to do a sim swop done as for it was urgent! The staff told me that I need my ID as for I said I only have my driver's licence. "We cannot assist without an ID". Strike one!!!<br />Then, I bought a sim and called Cell C from another Cell C number. "This will take 24 hours to be completed". I then said what happened to two working hours?! "No, your pin was not set up and you need to wait 24 hours". Strike two!!! When my contract expires I'm off to Telkom. Cell C's lack of assistance is pathetic!!!! Please be warned!</p>
We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
One of our team members will follow up on this matter and assist.
Regards
Cell C | PN
We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
One of our team members will follow up on this matter and assist.
Regards
Cell C | PN
As per feedback, you have been assisted with the SIM swap.
Regards
Cell C | PN
As per feedback, you have been assisted with the SIM swap.
Regards
Cell C | PN
And??? Not good enough. It took your team 27 hours to do a sim swap!!!
And??? Not good enough. It took your team 27 hours to do a sim swap!!!