UNAUTHORISED CREDIT ENQUIRY

I am writing to express my deep dissatisfaction and concern regarding the actions of your company CDS Consulting. On [04/03/2025 at 09:29], I received a call from one of your consultants. During that call, I explicitly stated that I am not interested in doing business with your company and requested that no further contact be made by your consultants. Despite this clear instruction, your company proceeded to conduct an ******* credit enquiry using my ID number, without my consent. This unauthorized credit check is a clear violation of my rights under the Protection of Personal Information Act (POPIA) and the National Credit Act (NCA). To address this matter, I have already taken the following steps: Contacted your receptionist, Nina, to request that the consultant responsible for this breach call me back immediately. Confirmed with Nina that all telephone conversations are recorded and requested the telephone recording done today at 09:29. I requested a copy of the credit enquiry from the relevant credit bureau. These are my next steps if this matter is not resolved promptly: Filing a formal dispute with the credit bureau that allowed the unauthorized enquiry. Reporting this violation to the National Credit Regulator (NCR). Escalating the incident to a Consumer Rights Organization. Please note that I am currently in the process of purchasing a house. If this unauthorized credit enquiry has caused any harm to my credit profile or jeopardizes my home purchase, I will not hesitate to seek legal advice and pursue damages against your company. I expect a written response from you within 7 business days, confirming the steps you are taking to rectify this situation and ensure that no further unauthorized actions are taken. I trust that you will treat this matter with the urgency and seriousness it deserves.