LM
Leah M

1 reviews | Active since Apr 2012

25 Aug 2016, 13:27

Wrong Address

<p>i was supose to receive my FNB Business card on the 24/08/2016 between 8 and 12, but never recived it i called CCD call center trying to find out what was the problem and i was told that the driver was given the wrong address after numerous calls ive made, so asked the agent to please send the card on the 25/08/2016 and i was told that it can only be delivered on the 26/08/2016. i told the agent i need the card urgently and she said she can only make a note that i need it urgently and the card can only be delivered on the 26/08/2016. so i called again on the 25/08/2016 and i was told that the card can only be delivered on the 29/08/2016, am really annoyed with the service of CCD!!!!!!</p>

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Replies (2)
CCD Couriers
CCD Couriers's reply25 Aug 2016, 13:40
Official

Good afternoon Ms. Moabi,

Thank you for taking the time to discuss this matter telephonically.

Confirming that we will be delivering your card to you tomorrow (26-08-2016).

Kind regards,

The CCD Team

********** 000

www.ccdcouriers.co.za

**********

Best regards,

CCD Couriers
CCD Couriers's reply29 Aug 2016, 12:37
Official

Good afternoon Ms. Moabi,

Confirming that your card was successfully delivered on Friday as arranged.

Please accept our sincerest apologies for the inconvenience caused in this regard.

Kind Regards,

The CCD Team

********** 000

www.ccdcouriers.co.za

**********

Best regards,