Would recommend MWEB to get another courier service

After ordering a MWEB wifi device to be delivered on the 15 of Feb between 2 -4 I was called before 12 to say that I have to fetch the parcel myself since the courier is early. When I went to fetch it at the time that the delivery was made for they said that my proof of address is incorrect. They could not give me a reason.

I made another date for the 20 feb between 1-3 and waited all afternoon for the parcel. Nothing came and I received no phone calls or messages. When I phoned to ask why, they said that my proof of address is wrong, which I have corrected since last week. Note that I received multiple calls and messages to confirm the delivery on the 20th, the day before and the day of.

When I phoned to ask where my parcel is they could not say why my parcel was not delivered. When I tried to once again another appoinment I was told telephonically that the affidavid that I got is not valid, even though it was arranged with Mweb personally that it is acceptable.

I am a doctor working in a hospital and it is not possible for me to leave to get a parcel or to accept one at work. It is unacceptable that when a time is confirmed that the courier decides to leave when they are early and not even call to let the client know or to make a time for later. And each time I have to wait days for the parcel to be delivered.