Worst service ever from CCD Couriers!!

On 9 March 2024 I ordered the 101 deal from Rain.co.za. I received my sms and email that CCD Couriers will be in contact to deliver my order.

On 13 March 2024 14:59 in the afternoon I received a call from an agent at CCD Couriers to confirm my particulars, delivery address and date of delivery for 15 March 2024. The connection was really bad so afterwards I also sent an email to confirm our telephone discussion. I took off work for the delivery date of 15 March 2024.

On 14 March 2024 I received another call from CCD Couriers at 08:59 in the morning. This time from Malikah wanting to make an appointment for delivery of my order. I told Malikah that my delivery has already been scheduled for delivery on 15 March 2024 between 10:00 and 12:00. She did not believe me and said that there was no proof on the system that anyone has called me to make a delivery appointment and that now there was only a delivery slot available on 18 March 2024. I told her that I have already taken off work for my delivery on 15 March 2024. I was told that if I don't accept the available delivery slot on 18 March 2024 my order will not be delivered. I told her that I am going to take it up wit Rain.co.za.

At 09:15 I spoke to Pinzele at Rain.co.za delivery support and explained the situation regarding my delivery. I was told that this is unacceptable and that she will investigate.

Later the same day I received an email from Pinzele now emailing me from CCD Couriers's Helpdesk confirming my delivery for 15 March 2024. I also received a few sms messages confirming my delivery on 15 March 2024.

On the morning of 15 March 2024 I received another call from CCD Couriers now telling me that my order did not go out and that they would like to make another appointment for delivery. I told the consultant that I would like to cancel my order and that I'm going to take it up with Rain.co.za to cancell.

On the same day I sent Rain.co.za a support ticket on the Rain.co.za App to cancel my order and to refund my payment made to them. I received an email confirming receipt of my support ticket and that Help is on the way!

Today is 24 March 2024 and I have not received any confirmation of my order cancellation and the App does not allow me to send another support ticket. Is this the type of service you can expect from Rain.co.za and CCD Couriers??