SH
Suené Henegan
1 reviews | Active since Apr 2024
19 Apr 2024, 19:55
Worst service ever
No one pitched up for my delivery yesterday. I phoned and the call center had no idea what was going on, where the package was or why it was not delivered. I then tried to reschedule the delivery, to which I was informed it will only be possible at the earliest on 29 April. This is 2 weeks delayed, for a mistake on their part. I find this absolutely unacceptable. Also emailed their customer care department, and received an automated reply stating they are out of office... until 16 AUGUST 2024! This is a joke.
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Suené Henegan's updateReviewer Update
22 Apr 2024, 17:56Responding on my review to say the delivery in 2 weeks' time will go ahead is not satisfactory. It doesn't apologize for the poor service, offers no explanation on why no-one showed up to the original delivery meeting (hoping they pitch up for the next one) or why the delay in the next appointment is 2 weeks, when there's a slot available online for this Wednesday. The email address you provided me in your response, I've emailed and received an out-of-office auto reply until August. What type of customer care is unavailable for 5 months, and still you offer that as a communication point. This delivery can't exactly wait 5 months for your team to get your business in order?!
SH
Suené Henegan's update22 Apr 2024, 17:56
Reviewer Update
Responding on my review to say the delivery in 2 weeks' time will go ahead is not satisfactory. It doesn't apologize for the poor service, offers no explanation on why no-one showed up to the original delivery meeting (hoping they pitch up for the next one) or why the delay in the next appointment is 2 weeks, when there's a slot available online for this Wednesday. The email address you provided me in your response, I've emailed and received an out-of-office auto reply until August. What type of customer care is unavailable for 5 months, and still you offer that as a communication point. This delivery can't exactly wait 5 months for your team to get your business in order?!
SH
Suené Henegan's updateReviewer Update
02 May 2024, 19:09Please note the unprofessional and unacceptable service which I received from your courier company. 1. They didn't show up on the originally booked day, when I phoned the call centre, no-one could offer a reason as to why it wasn't deliver or where my card was. 2. I reached out to their customer care via email, and received an auto reply that they will only be back in office and address my concern in AUGUST 20243. The call centre is not helpful at all, not knowing the country or having access to contact the drivers4. My delivery got rescheduled by CCD 4 TIMES, without consulting me on when I am available and without offering any explanation, simply not showing up for the delivery as scheduled BY THEM.5. My delivery today, once again didn't show up, and I had to make numerous calls to Capitec and CCD in order to finally get it. It's sad that I had to be a b**ch in order to get the basic service of your company.
SH
Suené Henegan's update02 May 2024, 19:09
Reviewer Update
Please note the unprofessional and unacceptable service which I received from your courier company. 1. They didn't show up on the originally booked day, when I phoned the call centre, no-one could offer a reason as to why it wasn't deliver or where my card was. 2. I reached out to their customer care via email, and received an auto reply that they will only be back in office and address my concern in AUGUST 20243. The call centre is not helpful at all, not knowing the country or having access to contact the drivers4. My delivery got rescheduled by CCD 4 TIMES, without consulting me on when I am available and without offering any explanation, simply not showing up for the delivery as scheduled BY THEM.5. My delivery today, once again didn't show up, and I had to make numerous calls to Capitec and CCD in order to finally get it. It's sad that I had to be a b**ch in order to get the basic service of your company.