Worst service

CCD has had my FNB card for over 4 weeks and my current card is about to expire. I've been back and forth between FNB and CCD couriers for the past few weeks to find out that CCD lost my contact details and failed to notify FNB. I've called them again today and they advised that they now have to contact FNB to verify my contact details again there after it will take 3 to 5 working days for my card to get delivered to me.