WVdM
Wiehan Van der Merwe

1 reviews | Active since Jun 2017

29 Jun 2017, 22:11

Worst service

<p>Been waiting since 14th June for a fnb card delivery.</p> <p> </p> <p>Always have excuse to why they can not deliver my card. Either they are "experiencing" delays or they have been "unable" to contact me. </p> <p> </p> <p>The only time they do contact me is to say they are "experiencing" delays and can they deliver the card 7 days later just to have the same thing happen again.</p> <p> </p> <p>This is their modus operandi until the client ask for cancellation which they are more than happy to do.</p> <p> </p> <p>The worst service I have ever experienced from a courrier company. </p> <p> </p> <p>This company is going to cause FNB a bad reputation if not already.</p>

0
Replies (2)
CCD Couriers
CCD Couriers's reply30 Jun 2017, 06:46
Official

Good morning Mr. Van der Merw,

I confirm receipt of your complaint regarding the service received. A member of our management team will made contact with you shortly to discuss this matter.

Kind regards,
Kayleigh Smit
***
www.ccdcouriers.co.za
***

Best regards,

CCD Couriers
CCD Couriers's reply10 Jul 2017, 09:11
Official

Good morning Mr. Van der Merw,

Confirming the successful delivery of your parcel 30-06-2017. Please accept our apologies for the inconvenience caused due to the service breakdown. The matter has been investigated and dealt with internally. Thank you for sharing your experience with us.

Kind regards,
Kayleigh Smit
***
www.ccdcouriers.co.za
***

Best regards,