Worst expierience with Courier service ever.

CCD was appointed by FNB to deliver my card. They made an appointed to deliver the card on Monday 09/02 . After no feedback from the courier i phoned the call centre where after i waited for ever to get through to a consultant, she said that the driver would phone me back immediately to tell me a time of delivery. I phoned 4 times thereafter getting the same response, the driver never phoned. When i phoned the last time at around 14h00 i was told that the courier had a breakdown at 05:00 am and was not on route, if i did not phone them back nobody would have told me that. It was rescheduled for Tuesday 10/02. At 08:00am they phoned and said the courier would be here at 11:00am. At 11 i phoned the centre and was told that the driver would immediately phone me back. Once again this did not happen. 12:30pm i phoned again and got put on hold for 15 minutes only to get transferred back to their reception. You wasted 60 minutes of call time on my account and 2 days of time, if a card must be delivered the holder must receive it self, with effect that i must cancel everything planned to wait for a courier because i desperately need my card. I will take up this issue with Fnb aswell