1 reviews | Active since Mar 2013
<p>I really dont understand how FNB can still stick with CCD Couriers when clearly they suck delivery big time.</p> <p> </p> <p>My scenario:</p> <p> </p> <p>Delivery of my card was arranged for Monday ( 10 Apr 2017). I got sick over the weekend and called in on Monday to CCD before the delivery time to let them know I will not be in work the Monday and Tuesday. As it turns out they still try to do the delivery on both those days.</p> <p> </p> <p>When I called in on Wednesday, I was told to re-arrange with the bank for delivery as the delivery attempts have been exceeded. I explained what had happened and insisted that my card be delivered as it was not my fault for the failed delivery attempts.</p> <p> </p> <p>On the Thursday I called in again, subject not receiving my card the Wednesday and was assured it would be delivered that Thrusday.</p> <p> </p> <p>Needless to say, today is Tuesday and I am yet to receive my card. Again promised delivery for today. </p> <p> </p> <p>Worse service, no customer care at all!!!!</p>
Dear Mr Arendse
We confirm receipt of your delivery query and CCD will make contact with you shortly to arrange for the delivery of your card for today, 18th April 2017.
CCD will address this service failure with the relevant departments internally and we apologize for the inconvenience caused in the delay in the delivery of your card.
I will personally follow up on the delivery but please feel free to contact me should you require any further assistance.
Kind regards,
Johanita Porter
***
Best regards,
Dear Mr Arendse
We confirm receipt of your delivery query and CCD will make contact with you shortly to arrange for the delivery of your card for today, 18th April 2017.
CCD will address this service failure with the relevant departments internally and we apologize for the inconvenience caused in the delay in the delivery of your card.
I will personally follow up on the delivery but please feel free to contact me should you require any further assistance.
Kind regards,
Johanita Porter
***
Best regards,
Dear Mr Arendse
This mail serves to confirm delivery of your card yesterday, 18th April 2017.
We apologize again for the inconvenience caused in the delay in the delivery of your FNB card.
Kind regards,
Johanita Porter
***
Best regards,
Dear Mr Arendse
This mail serves to confirm delivery of your card yesterday, 18th April 2017.
We apologize again for the inconvenience caused in the delay in the delivery of your FNB card.
Kind regards,
Johanita Porter
***
Best regards,
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