Worst ever
<p>FNB is doing its clients disservice by usin CCD couriers. They are the worst. I was shocked when a driver kept me waiting for hours and when I call him to check up on him, he told me that his office didn't submit my full address and he getting lost, so he won't even bother because that's not his problem. I'm in my 4th week still waiting for my card. FNB is a disgrace and had no regard for customers. The less I say about the mess that is CCD, the better!!!!</p>
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Replies (5)
CCD Couriers's replyOfficial
22 Mar 2017, 12:03Good day Ms. Peter,
Thank you for taking the time to discuss this matter telephonically.
We confirm that your card is now scheduled for delivery this evening between 18:00 and 19:00.
Please have your green bar-coded ID or smart card available for verification purposes.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Best regards,
CCD Couriers's reply22 Mar 2017, 12:03
Official
Good day Ms. Peter,
Thank you for taking the time to discuss this matter telephonically.
We confirm that your card is now scheduled for delivery this evening between 18:00 and 19:00.
Please have your green bar-coded ID or smart card available for verification purposes.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Best regards,
's updateReviewer Update
23 Mar 2017, 02:54FNB is doing its clients disservice by using CCD couriers. They are the worst. I was shocked when a driver kept me waiting for hours and when I called to check up on him, he told me that his office didn't submit my full address and he is getting lost, so he won't even bother because that's not his problem. I'm in my 4th week still waiting for my card. FNB is a disgrace and has no regard for customers. The less I say about the mess that is CCD, the better!!!!
's update23 Mar 2017, 02:54
Reviewer Update
FNB is doing its clients disservice by using CCD couriers. They are the worst. I was shocked when a driver kept me waiting for hours and when I called to check up on him, he told me that his office didn't submit my full address and he is getting lost, so he won't even bother because that's not his problem. I'm in my 4th week still waiting for my card. FNB is a disgrace and has no regard for customers. The less I say about the mess that is CCD, the better!!!!
's updateReviewer Update
23 Mar 2017, 02:59Oops...I was editing my initial review....! Nonetheless, yes, the driver came to my house around 19:00, but I was unfortunately stuck in traffic. That still doesn't make correct the fact that the card is more than 20 days late. I therefore suggest it simply goes to a branch to avoid further drama. Thank you for trying to make it up to me.
's update23 Mar 2017, 02:59
Reviewer Update
Oops...I was editing my initial review....! Nonetheless, yes, the driver came to my house around 19:00, but I was unfortunately stuck in traffic. That still doesn't make correct the fact that the card is more than 20 days late. I therefore suggest it simply goes to a branch to avoid further drama. Thank you for trying to make it up to me.
CCD Couriers's replyOfficial
23 Mar 2017, 10:33Good day Ms. Peter,
Confirming that your card has now been scheduled to the Menlyn Park FNB branch as per your request.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Best regards,
CCD Couriers's reply23 Mar 2017, 10:33
Official
Good day Ms. Peter,
Confirming that your card has now been scheduled to the Menlyn Park FNB branch as per your request.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Best regards,
CCD Couriers's replyOfficial
24 Mar 2017, 11:12Good morning Ms. Peter,
Confirming the successfully delivery of your card to the branch as requested.
Kind regards,
The CCD team
***
www.ccdcouriers.co.za
***
Best regards,
CCD Couriers's reply24 Mar 2017, 11:12
Official
Good morning Ms. Peter,
Confirming the successfully delivery of your card to the branch as requested.
Kind regards,
The CCD team
***
www.ccdcouriers.co.za
***
Best regards,