Worst and most frustrating service ever!!

I have had absolutely the worst service ever from ccd couriers. I have asked them several times please phone an hour prior to delivery, on Tuesday 29 May no one phoned and at 12:00 someone pitched at my house where I told him to be back in an hour. No one phoned or kept me up to date, only to arrange a new Delivery on the 31st of May. I scheduled my whole day to be available, at 10:00 I phoned an the driver did not answer.

At 15:00 I phoned again and the call centre said his notes state I missed the appointment. Again he did not answer. I phoned a total of four times and the driver never picked up through the call centre.

Hulisani is the drivers name and I cannot believe that he would say I missed an appointment that he did not even phone or pitched for...

Can someone please assist and make sure my card gets delivered.

Worst and most frustrating proses ever to just get my FNB card.

Ref: frb **********