Worse courier service ever

The worst experience I took the day off from work to receive my delivery as I was informed that there is no third party delivery after calling the entire day and receiving different feedback from each agent. First I received a call at 8:40 and I was advised that the delivery will be late, I then called at 11:00 and was told that parcel went out with the incorrect driver I called again at 12:30 and was told someone will call me back from delivery department I called again at 1:30 and was told that driver updated system at 8:15 to say customer missed appointment I am still waiting for feedback and my parcel