Why does FNB still use CCD Couriers

<p>CCD called me yesterday about delivery of my FNB business card three times. The first two discussions went the same: “no, this is not my wife’s number, but as I’m the owner of the business you can deliver the card the FNB Strand branch”. The operator accepted this both times. The third time I just ignored theircall.</p> <p> Then, at 17:01 (one minute after your official hours), I received this sms:</p> <p>“CCD Couriers has been unable to contact you to arrange delivery of your FNB Business Cheque card. Please contact our office on telephone *** Ref FRB******”</p> <p> </p> <p>Then this morning I received a very apologetic call from Kurt, commiting to have the card delivered to Strand FNB. 3 hours later we receive an email that we need to return to the branch and request a new card.</p> <p> </p> <p>Really? How on earth must we sort this out?</p>