We have ourself a company that struggles with communications..and delivery

Item: CCD Couriers
Rating: 1

Firstly do you ever call your client back when you say "we will call you back". Today I spent calling your support number and trying to get them to call the driver. Was 3 times in 3 hours. So 1 call every hour. No one came back to me, after they said that their system froze and cant help me atm.

Now to why I am writing this. So after me doing all the work I get an SMS at 19:03 saying they cant deliver cause of my unavailability.. just wow. To have the nerve to send that if you cant even do your job correct!! But hey, hello Peter is just the start. We can make this much worse than it it.

Regards Will you actually call me this time? You will never know.

Helpful (0)

Replies (2)

CCD Couriers's replyOfficial

28 Mar 2019, 06:16

Good morning Anton de Swardt,

We confirm receipt of your delivery query. A member of our management team will be in contact with you shortly.

Kind regards,
Kayleigh Smit
Executive Manager - Communications
***
www.ccdcouriers.co.za
***

CCD Couriers's reply28 Mar 2019, 06:16

Official

's updateReviewer Update

30 Mar 2019, 17:10

Thank you for the update and an updated review can be found here as Hello Peter has removed the Re-Rating of a case. -https://www.hellopeter.com/ccd-couriers/reviews/we-have-ourself-a-company-that-struggles-with-communicationsand-deliveryedited-was-resolved- **********

's update30 Mar 2019, 17:10

Reviewer Update