Waste of time... literally!!!!

I am expecting delivery of a replacement card. On 14th Feb I received an email from CCD stating they tried to call me and it was a failed attempt and I need to be in contact to make arrangements for delivery. I did not have any sms to say there was an attempt to reach me or any miss call notifications. In any event I called and made arrangements for delivery on 16th Feb, I was told it would be delivered between 9-11am. On the 16th, at 00:03 I received a mail stating my delivery is scheduled for today between 9-11am. 12:48pm, no delivery as yet, I called and spoke to a lady who said she would call the driver, I held on while she did, she came back to say the drive is in my area and the card would be delivered by 1:30. 15:13pm, no delivery. I call again, and speak to someone with no gumption, her response to everything is OK, which is ****ing me off even more. She says the there was ONE attempt to call me at 2:45 and it went to voicemail. Again, no voicemail notification, so how? I go to the Woolworths department at CCD, spoke to Patricia, who said she will try and contact the driver, still waiting for a reply from her, because suddenly the driver cannot be reached.... CCD clearly had no respect for peoples time