Very poor service from CCD Couriers

Received very poor service from CCDCouriers and I would like to express my dissatisfaction with their unprofessionalism

On March 1st, I received an sms with a link which contained a form that I had to fill in in order for my new banking cards to be delivered to me. I requested for the cards to be delivered on the 3rd of March 2-4pm. After waiting the whole afternoon for the delivery to arrive, CCD did not deliver my cards.

I proceeded to phone the call centre. A lady put me on hold and never came back to me. I phoned again and another lady named Caroline, tried to assist me. She said that on the system it showed that the delivery date was rescheduled by someone called Sharon (without my permission) and that the address was also changed to Garden Route mall Nedbank branch in George, western cape (I live in KZN). Caroline mentioned that she would find out from her supervisor what is going on and get back to me. I have not yet heard back from her.

I tried calling CCD in PE and the person redirected me again to the call centre. Once someone answered, they yet again redirected me to someone else. It seems like no one knows what is going on.

I feel that this is extremely unprofessional and I would like to take this matter further. I am still not sure where my Nedbank cards are or when they will arrive.

What is the purpose of sending an sms with a link and filling in a form to specify a preferred delivery date and time if someone else is just going to change it and not even notifying me about it?

Will not recommend this courier service to anyone.