1 reviews | Active since Feb 2018
Very poor communication and service delivery
I am shocked at the poor service delivered by CCD Couriers in behalf of FNB. I’ve had to arrange 2 appointments for the delivery of my credit card, and am still unsuccessful in receiving the new card. The driver is late, or arrives at a totally different time to the meeting request sent to me for delivery. When speaking to the drivers on the 2 occasions there is zero apology for arriving late or the inconvenience caused in having to reschedule for a third time.
Good afternoon Ms Harris,
Confirming receipt of your delivery query and that your card has successfully been delivered.
Please accept my sincerest apologies for the inconvenience caused due to the service failure.
The necessary corrective action has been taken against the responsible parties.
Kind regards,
Kayleigh Smit
Executive Manager - Communications
***
www.ccdcouriers.co.za
***
Good afternoon Ms Harris,
Confirming receipt of your delivery query and that your card has successfully been delivered.
Please accept my sincerest apologies for the inconvenience caused due to the service failure.
The necessary corrective action has been taken against the responsible parties.
Kind regards,
Kayleigh Smit
Executive Manager - Communications
***
www.ccdcouriers.co.za
***