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Christiaan F
1 reviews | Active since Jul 2018
28 Aug 2026, 06:19
Very Disappointing Service from CCD Couriers I am extremely disappointed with the service I received from CCD Couriers regarding the delivery of my Capitec Bank card
Very Disappointing Service from CCD Couriers I am extremely disappointed with the service I received from CCD Couriers regarding the delivery of my Capitec Bank card. I was expecting my bank card to be delivered, but after waiting from Sunday until yesterday, I contacted CCD Couriers myself to find out what was happening. I was first told that the delivery had been cancelled and sent back to Capitec because they apparently could not get hold of me. This was not true, as I was never contacted by CCD Couriers regarding the delivery. I then contacted Capitec, who confirmed that there was an issue with the courier delivery and advised me to follow up with CCD Couriers. I contacted CCD Couriers again later that afternoon, only to be told a completely different story — that my bank card had apparently already been destroyed.
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Christiaan F's updateReviewer Update
28 Aug 2026, 10:45Some just call me to tell me know that the card been cancelled and the same day as is was ordered wow that's bad and to te me a have to order it again is not my jop to do it again
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Christiaan F's update28 Aug 2026, 10:45
Reviewer Update
Some just call me to tell me know that the card been cancelled and the same day as is was ordered wow that's bad and to te me a have to order it again is not my jop to do it again
CF
Christiaan F's updateReviewer Update
28 Aug 2026, 18:52Extremely Disappointed with CCD Couriers
I am extremely disappointed with the service I received from CCD Couriers. What should have been a simple delivery of my bank card turned into a frustrating experience due to poor communication and a lack of accountability.
My card was cancelled and returned without anyone informing me. I only discovered this after contacting CCD Couriers myself, and I was told about the cancellation only a week later.
Since then, I have made numerous calls trying to get the matter resolved. A Capitec consultant, Jermaine, has also been assisting me and has made efforts to contact the courier regarding the situation. Unfortunately, despite these efforts, I am still left with the same problem.
When I asked for the matter to be escalated, I did not feel that anyone was willing to take proper ownership of the issue. What disappoints me most is that this should have been a very simple matter to resolve. A basic phone call and proper communication between CCD Couriers and Capitec could have prevented the entire situation.
Based on my experience, I would not feel comfortable trusting CCD Couriers with urgent or important deliveries. A bank card is an important item, and customers should be able to expect proper communication and accountability when something goes wrong.
I sincerely hope CCD Couriers takes this complaint seriously and uses it as an opportunity to improve its service and communication, so that no other customer has to go through the same frustrating experience.
CF
Christiaan F's update28 Aug 2026, 18:52
Reviewer Update
Extremely Disappointed with CCD Couriers
I am extremely disappointed with the service I received from CCD Couriers. What should have been a simple delivery of my bank card turned into a frustrating experience due to poor communication and a lack of accountability.
My card was cancelled and returned without anyone informing me. I only discovered this after contacting CCD Couriers myself, and I was told about the cancellation only a week later.
Since then, I have made numerous calls trying to get the matter resolved. A Capitec consultant, Jermaine, has also been assisting me and has made efforts to contact the courier regarding the situation. Unfortunately, despite these efforts, I am still left with the same problem.
When I asked for the matter to be escalated, I did not feel that anyone was willing to take proper ownership of the issue. What disappoints me most is that this should have been a very simple matter to resolve. A basic phone call and proper communication between CCD Couriers and Capitec could have prevented the entire situation.
Based on my experience, I would not feel comfortable trusting CCD Couriers with urgent or important deliveries. A bank card is an important item, and customers should be able to expect proper communication and accountability when something goes wrong.
I sincerely hope CCD Couriers takes this complaint seriously and uses it as an opportunity to improve its service and communication, so that no other customer has to go through the same frustrating experience.
CF
Christiaan F's updateReviewer Update
01 Sept 2026, 06:56And so im still waiting day later
CF
Christiaan F's update01 Sept 2026, 06:56
Reviewer Update
And so im still waiting day later