Very bad service ccd couriers

Very bad company to do business with. I did purchase a phone from Intellicell. All the documents was in place. First the query about a third party delivery, then the home delivery. When they at last there to deliver the phone then they want a bank card after a Debi check was authorized well in advance. The driver was very rude and refuse to deliver. After numerous phone calls and emails, which I have copies. Seems there is no communication between branches and the drivers. I want to bring this matter to the attention with the ceo, but they refuse to bring me in touch with him