USELESS - Just close your doors

an email was sent to me with the times the would deliver Scheduled for 8 AM to 12PM I accepted I had to skip on work for this.. At 11:10 AM i give them a call, they will call me back 11:45 AM rolls around and i get a call, they're running late but they will arrive at 1:00 PM at the latest. I warned them i cannot stay ANY longer as i need to get to work I called again at 1:25 PM and the rep that answered the phone says i must wait until 4 PM as on their systems it show the delivery times are now suddenly 12 to 4 Guess what, come 4:30PM i call again... and they cannot get hold of the courier driver as his phone is now off. It is now 5:00PM, no calls no nothing I'm trapped in the house thanks to these idiots that cannot even pick up a phone. So I'm assuming you will now be reimbursing me for the day's lost wages? There has been NO communication from your side, no even an attempt at a reschedule, and even if you were to reschedule how can i be expected to risk it?