Useless call center agents

People in that call center dont want to do their job. I am expecting a parcel from my bank and they called me while in a meeting. I called them back on the head office line which is redirected to the call center, low and behold - they pick up the phone and go mute (dead air).

How do you guys work?

Another one ended he call as I was introducing myself. This is the worst thing I have seen in a while and I though call center reps do not do this kind of nonsense anymore.

Guys please get your house in order.