Useless

2 Days ago CCD called me to confirm delivery of my card today (Monday 29 July), and took my husband's details should I not be at home and he be the one taking the delivery. Just before scheduled time I received an sms apologizing about delayed delivery. At that stage I was on my way home from another appointment. 5 Minutes later my husband was called by the driver who asked for me - not MY number was called, my husband's number. My husband was told that I should call the courier and make arrangements for him to be allowed to receive the card. At the same time I received another sms telling me CCD was at my premises. My husband drove to our estate entrance and was told by our security that there was and had not been a courier. Our security calls us when a visitor or courier arrives and the courier is lying - he told CCD he was here and no-one was at home. Now they want to reschedule because they believe him? And when my husband got his new card a few weeks ago, the courier was willing to leave the card at security? If I could give them 0 stars I would.