Urgent Complaint Regarding CCD Couriers Service

Dear Hello Peter Team, I am writing to formally lodge a complaint regarding the abysmal service I have experienced with CCD Couriers, who are contracted to deliver replaced bank cards on behalf of my bank. Since Tuesday, they have failed to arrive for four consecutive appointments, each scheduled within a two-hour window. This level of service is unacceptable and raises serious questions about their operational standards. The appointments for Tuesday and Wednesday were set for 8 AM, which I assumed would be the first delivery run. However, they have not shown up, nor have I received any proactive communication from them since the last missed appointment. As of today, we are on day three without resolution. Each time I was contacted by their call centre, the agents offer apologies—yet these empty words do nothing to alleviate the frustration caused by their repeated failures to fulfill their commitments. Most recently, after yesterday's no-show, a call center agent assured me that I would receive my package by the afternoon, particularly as I had an urgent flight and needed my card. Instead, I received another SMS at 14:32 stating: "CCD is experiencing delays; we apologize for the inconvenience. An agent will contact you soonest." To date, I have yet to receive any follow-up or arrangement for the next appointment. It is incredibly frustrating to be left waiting for hours at a time with no guarantee that they will show up. This situation reflects poorly not only on CCD Couriers but also on the bank that has chosen to partner with them. I did not select this service provider; it was assigned by my bank, but based on this experience, I would not recommend CCD Couriers to anyone. I hope this complaint prompts immediate action to address these issues and improve their service delivery. Sincerely, Grant Reece