Unsatisfactory service

I recently received a call that my FNB credit card would be delivered to me.

I cannot fault the agent who called me to confirm the details (although he was very soft spoken and I had to ask him to repeat himself many times).

He stated that I would receive a sms confirming date and time of delivery, which I did.

This was stated to be 05 October 2023 between 8am and 4pm. Rather large parameter for me to wait for the delivery, but it was set already.

Imagine my irritation, when your courier arrives at my gate at around 6:45 and hoots incessantly. I was not expecting a delivery at this time so I was busy attending to my other matters and had to stop what I was doing to attend to the delivery - all the while he was hooting away.

My home is in close proximity to my elderly neighbours, and I now have to answer to them, why my "visitor" was so inconsiderate and disturbed them at that time. To top it all, the phone agent told me to have a form of ID ready - your driver didn't even check it or verify that he gave the credit card to the right person Please exercise more professionalism and keep to your time frames that YOU have allocated for yourself.

I am not happy with this experience