UNRELIABLE/CONFUSED COURIER SERVICE

Did not deliver on the promise date or the next day ,although receiving communication from them that it would be delivered. Contact center says the message from was incorrect when the bank called, clearly theres a communication problem, how should we know yhe message was incorrect. I had tp cancel plans to wait home for my delivery but never received it,then drove to the bank to check, thats when they called to only find out its incorrect. Im now relocating to another and require my global card but it has still not been delivered. FNB needs to consider using another courier service since CCD is unreliable and im actually have no choice but to switch my bank in i dont receive my card in the next hour. I would have to go into a branch an open another account with another reliable bank!