Unreliable and Unprofessional: CCD Couriers' Disastrous Service Experience

I recently had a highly unsatisfactory experience with CCD Couriers, and I feel compelled to share my feedback regarding their abysmal service. As a customer who values efficiency and professionalism, I was appalled by the level of incompetence and disrespect I encountered throughout the entire process. It all began on the 4th of July 2023 when I received an SMS confirming the receipt of my parcel, a Rain SIM card. According to their message, an agent was supposed to follow up with a call to schedule the delivery appointment. However, instead of receiving any assistance, I received a call that lasted just a few seconds, with the agent abruptly hanging up on me. This lack of communication and courtesy was utterly frustrating. Taking matters into my own hands, I made the effort to contact CCD Couriers myself, incurring the expense of the call. To my disbelief, I was informed that I would have to wait until the 14th of July 2023 to receive the SIM card. Expressing my urgency and the need for an internet connection, I was promised that my issue had been escalated and someone would promptly contact me to arrange an expedited delivery. Regrettably, this promise turned out to be nothing more than empty words, as no one bothered to reach out to me. Feeling compelled to seek answers, I once again took the initiative and contacted CCD Couriers on the 5th of July 2023. Unfortunately, the situation only worsened from there. Instead of providing a resolution or showing any concern for my predicament, the lady on the other end of the line simply put me on hold indefinitely, exhibiting a complete disregard for my time and frustration. Moreover, it has become evident that CCD Couriers employs a delay tactic by calling and engaging in a silent contest over the phone, merely to claim that they attempted to reach me multiple times without response. This tactic, employed to further delay the delivery, is both unprofessional and infuriating. To make matters worse, the agents I interacted with were consistently rude and displayed a lack of professionalism. Their demeanour not only compounded the frustration caused by their inefficiency but also served as a reflection of the overall poor quality of service provided by CCD Couriers. In conclusion, I am thoroughly disappointed by the appalling service I received from CCD Couriers. Their failure to communicate effectively, their delay tactics, and the utter lack of professionalism exhibited by their agents have left me with a deeply negative impression.