Unreliable and ***********

<p>I am apalled by the service I have been receiving from CCD Couriers in relation to the delivery of my FNB Cheque Card. On 1 March I cancelled my old cheque card and ordered a new one. On 17 March I received an email saying that they have been unable to contact me to arrange delivery of my card and to please call their office. However my phone is always on and with me and I had no missed calls or calls from them. In any case I called their office the same day and was told that they would deliver the card on Wednesday 22 March between 11 and 12. I also received an email to confirm this on Monday 20 March. However, 22 March came and with it no delivery of my card or any form of communication as to why I did not receive it. So sometime between 1 and 2 that day I called them to find out why my card had not been delivered. They could not give me an answer as to why there wasn't delivery and instead I was informed that there was no way that delivery could take place that day. The lady on the phone said that she would escalate it and that i'd receive a follow up call - this never happened. Yesterday I called them yet again and they told me that the courier couldn't find me when he was here on Wednesday (regardless I find this unacceptable as why did they not call me if they were lost instead of abandoning delivery) and that they will deliver it today 24 March between 11 and 12 and assured that it would definitely arrive. So today comes and 12 o'clock passes without delivery yet again. I instead receive a call at 12:15 with no aplogy or explanation for non-delivery asking if they can deliver it between 3 and 4. I agree to this and hope that maybe it will be 3rd time lucky. However not meant to be. At 2:30 I received another call informing me that the courier manager says that delivery today is impossible and that they will deliver tomorrow. Let's see what happens</p>