Unprofessional service/late delivery

Never in my life have I had such unprofessional service, you should be ashamed of yourselves! I scheduled my delivery for my FNB card on 23/09/2015 between 9-11. I called the call centre twice only to be told they will find out where the driver is and call me back. It never happened. If you schedule an appointment with me, you better keep to that timeslot!!! What is the damn point?! People have schedules to keep to and not time to wait around for CCD's deliveries. My card was eventually delivered past 4h that afternoon. The best was yet to come. I could not believe that CCD expects their staff to use their own vehicles to deliver such important material. The image you put out into the world is that you don't care, you are only there to get money/contract from FNB or whaterver institution. You probably pay your delivery staff minimum wage and expect them to do deliveries with their own vehicles that are barely roadworthy and he can't afford the wear & tear on his vehicle. You have no pride in what you do and the way you do it.