DC
Darren C
1 reviews | Active since Feb 2012
12 Mar 2024, 13:56
Unhelpful Call Centre
I’ve had Standard Bank cards due to be delivered since February but I have heard nothing from CCD. I called and they told me my number is incorrect on their system. I had my bank correct this and I called again. They very unhelpful staff at CCD insist that my number is still wrong and insist they have not received any instruction to update my number. This despite me having been CC’d into the mail from my private banker to *** with the instruction to update my details. Instead of trying to help or look for the instruction, they just refuse to help.
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Darren C's updateReviewer Update
13 Mar 2024, 15:24More than 24 hours later and I am still waiting to hear from someone at CCD. Clearly there is no sense of urgency in this matter while I sit unable to transact without my bank cards. This is goes to show what kind of commitment CCD has to their customers, and I will be encourage my bank to consider other courier services in future as CCD clearly does not care.
DC
Darren C's update13 Mar 2024, 15:24
Reviewer Update
More than 24 hours later and I am still waiting to hear from someone at CCD. Clearly there is no sense of urgency in this matter while I sit unable to transact without my bank cards. This is goes to show what kind of commitment CCD has to their customers, and I will be encourage my bank to consider other courier services in future as CCD clearly does not care.