Unfortunately there was nothing lower than 1

Unfortunately there was nothing lower than 1, otherwise this review would have been in a minus. I know in South Africa we've become accustomed to bad service, but this is ridiculous. I've been with FNB for almost 20 years and I've always been a loyal customer, however when upgrading my account I was informed that a new card will be delivered. A few years ago getting a card delivery from FNB was a breeze, now... Firstly, no contact is made to arrange for when I'll be at home, on the day I receive a message that it will be delivered, with no time to make any arrangements. Secondly, when contacting them it's like speaking to a wall, disorganised and uninformed is a compliment. When asking to go a particular day, the answer is it will cost you R170. It was so bad that I eventually after 2 calls of more than 20 minutes I gave up and just told them to send it to the branch to go collect myself. Honestly even considering moving my accounts if this is the type of company FNB affiliates with and based on the other reviews CCD courier don't seem fazed at all.