Under-performing courier company

<p>I recently started working in Sandton, Johannesburg, and it seems that many deliveries to my area are done by CCD Couriers. I first encountered them through a delivery from Afrihost, and then another from FNB. My overall experience with them, has left me very disappointed. Not only to they take longer than any other courier that's ever delivered something to me, but their service is also quite poor.<br />My first delivery by CCD was handed to them on a Thursday, but the courier only dispatched it the following Monday, and I did not receive it that day, because they tried contacting me and couldn't get hold of me, so the courier aborted the delivery of my package. No courier ever needed to contact me to confirm a delivery, it's a simple process really, they're given an address, and they must deliver to that address. Why they needed to phone me, is something even they could not explain on my infuriated phone call with them when I didn't receive my package as they promised via SMS. <br />The second occasion went better in terms of delivery time, but the driver refused to accept my proof of residence because of the document quality (it was scanned so it wasn't very pretty) even though everything on the document was clearly visible and readable, in which case they promised to deliver the following day, after I have miraculously gotten 3 parties to sign a brand new proof of residence. But that promise too, did not happen. I phoned them twice to follow up on why my parcel has not yet been delivered on the specified time, and they responded saying they'll find out for me, and notify of the progress, but that too, didn't happen. So when I phoned them for a third time on that day (infuriated, again) they asked me if I would like to reschedule for the following day, in which case I responded with no, but it turns out I had no choice (Then why ask?)<br />Overall this courier has given me nothing but dissatisfaction, and you can't even track parcels on their site (The site's quality probably being an accurate indication of the company's service delivery quality)<br />If any company that does goods deliveries reads this, then please, for the sake of happy clients, do not use this courier company. </p>