Unbelievably poor service

<p>i was suppossed to receive my FNB card on the 24th of feb, CCD didn't pitch. Rescheduled for between 9-10 on the 2nd March. At 12 I had to phone you to find out what was going on. i was told that becasue of the strike in PTA yesterday, the card wasn't dispatched. Why in the name of all that is holy didn't you get hold of me to let me know, so that I'm not sitting waiting for you for 3 hours? The operator gives some BS about "we've been calling peole since this morning and they'll get to you". a) surely you call in order that appointments are scheduled? b) what good is calling me after I've been sitting for 3 hours to tell me you're not coming -it's too late I've been sitting here waiting for you FOR 3 ****ING HOURS AND HAD TO CALL YOU TO FIND OUT IF YOU'RE COMING </p>