Unbelievably pathetic service

<p>I was initially phoned by this company on Friday (19/05/2017) morning to arrange a delivery of my FNB Business cheque card. We agreed on the following Monday (22/05/2017) morning between 8-10am as the delivery time and day. </p> <p> </p> <p>Just before 10 I received an SMS telling me CCD is experiencing delays. It was only after 4pm that someone from there phoned and apologised and made a new arragement for the delivery to be Wednesday (24/05/2017) between 11am and 1pm. Again just before 1pm I was SMS'ed about delays. At 2 I was phoned by someone asking if the delivery can still be made, which I then specifically told the person yes provided the driver is here (at my workplace, which is where I arranged to habe the card delivered) before 3:30pm as that's when I plan on leaving. </p> <p> </p> <p>At 4:15pm, still hadn't received the delivery, I called to enquire about this. I was told that the driver indicated the delivery address is incorrect. I have a couple of questions: what makes a delivery scheduled for Monday morning end up still not delivered on a Wednesday afternoon? Why does a driver indicate a delivery address as incorrect, without even phoning the customer to verify this (by the way I've always had past deliveries made to my workplace as that's where I am most of the day, without issues whatsoever)? How are your (CCD Couriers) apologies going to help me? Why is FNB doing business with such a useless and *********** company that delivers ******* service like this (I'm even frustrated at FNB as a whole and considering opening a business account elsewhere. I didn't ask for all of this, they insisted they will send the card via courier when I wanted to collect it at my nearest branch)</p>