Unaccepted poor customer service

The Courie person, by the name of Emmanue, provided me with terrible customer service today.He was always in a hurry and did not even expllain why he was returning my package, telling me to phone the landkine.I do not understand why i didnt receice my package because because he asked for my ID, which i gave him, and he asked if I had drivers licence or smart card. I repp**** that I do not have either, only ID book. He then informed me that I would have to contact head office to acuire my package. So now I will have to go home affairs to apply for the smart ID before I can get my parcel? Such Awful and subpar customer sevice to your customers. could you simply return my package to the supplier I will make arrangements with them for how I will pick it up than dealing with such unprofesional people