Unacceptable service

I am extremely upset right now. I’ve been waiting for my debit card to be delivered, and I got a call saying the courier was at the gate. I literally ran down the stairs immediately, and by the time I got there—less than a minute later—he was gone. This is completely unacceptable! Now I have to reschedule and take time off work again just because the courier couldn’t wait a few seconds. I am beyond frustrated!!!