Unacceptable, failed to deliver

Failed to delivery my card at the agreed requested times and then told me that the driver did come but I dont have any record at my company's security desk or any sms's or calls saying that the driver was here.

Now they cant reschedule without permission from FNB even though they still have the package. I was told they will get back to be after 24 hours? Why cant you just delivery the card that you have failed to delivery.

I was also put on hold to the Escalations manager but the only thing that she could do was log a query? All other managers were conveniently in a meeting.