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aN
andrea N

1 reviews | Active since Dec 2013

06 Jul 2024, 08:34

*****ulent company

******* and *****ulent company! Unacceptable service! Have no accountability! We’re supposed to deliver my card yesterday, in the phone call, I asked them to call me back in 5 mins so I can confirm a receipient. They said “ok”. No call was made to me. I tried to call their call centre, would hold on for 30mins at a time, finishing my airtime each time , explaining to each new consultant what the problem is. The driver apparently came to the building, he even took a picture, and drove away. Having not entered the building to deliver my card. Then sending a message to me saying that I missed the delivery🤣***??? I have never met a driver more stupid! Who drives an hour to deliver a parcel, then takes a picture of the recipient building and drives off????? That is so creepy, unprofessional, ********* on so many levels

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Replies (5)
aN
andrea N's update06 Jul 2024, 09:49
Reviewer Update
I had spoken to the manager at the call center yesterday, Imran, who said he too would call me to rectify the isssue and check if my card can still be deliCeres yesterday afternoon, he has not called back since. My private banker has also failed to rectify the issue, everyone says the driver had left already and is unable to return, I can only assume your driver died along the route to Durban. Otherwise, I have requested a formal investigation and inquiry as to what the actual $%#¥ happened. This is unacceptable. I wanted my card yesterday! Yesterday was the deadline! They keep calling the wrong 3rd part number, after I had already given them my number, I am the card holder.
aN
andrea N's update06 Jul 2024, 09:51
Reviewer Update
Seriously, close your business down. This is completely *********! You do a disservice by being in existence!
aN
andrea N's update06 Jul 2024, 09:51
Reviewer Update
U N E T H I C A L!!!!
aN
andrea N's update06 Jul 2024, 09:51
Reviewer Update
I L L E G A L
aN
andrea N's update06 Jul 2024, 10:14
Reviewer Update
Now you call me, and when j ask to speak to someone who is capable of rectifying the issue, they ask me to hold, then cut the call! How is this professional????????