Training needed for reception staff

<p>I received an sms notifying me of the fact that my credit card delivery would be delayed, and that I should call the Cape town branch for details.<br /><br />* I had to call 5 times before someone answered (perhaps they were very busy, but they should then have a queueing system)</p> <p>* The woman who answered quite clearly had no idea what she was doing, and her phone manner was very unprofessional. I explained that I was calling about the delay message, and instead of putting me through to a controller for information on the delay, she started to confirm my delivery address details. I eventually had to remind her of the reason for my call. She then tried to put me through to a controller, but had to try more than a few times to find someone who was available (it seems) all the while behaving and speaking in a very unprofessional manner.<br />* The controller I eventually ended up with was helpful and professional. He took my number and called me back within minutes with helpful information.</p>