TOTAL INCOMPETENCE OR INTENTIONAL BAD SERVICE

I requested a duplicate FNB Private Client Credit Card for my fiance from FNB through their app end March 2016.<br> CCD couriers then notified me that they would need a copy of my ID and a letter stating that she can recieve the card. I then requested for them to rather deliver the card to me. Delivery was confirmed at my office for the 30th of March.<br> CCD couriers has been sitting with my card for 2 weeks without even attempting to deliver it to me after I phoned them every day. I have been addressed as Mr. Oosthuizen, Pienaar, Botha and another surname I can't pronounce. The situation has been escalated more than 6 times according to CCD. I was phoned back by CCD Couriers for the first time in over 2 weeks today.<br> My complaint is obvious.<br> The conclusion I come to is this:<br> Either CCD Couriers have intentionally been trying to inconvenience me as a joke or just for entertainment purposes or, every person at CCD Couriers I have dealt with is so *********** that they don't know who they are talking to, can't read time, can;t use their own system, cannot operate a phone and have zero communication skills.<br> How do they stay in business??