This company messes up then doesnt feel the need to correct their mistake.

Terrible service today from CCD Couriers after they were entrusted to deliver my new FNB Business bank card.

I app**** for the account on 2 March and everything went through until the point I was waiting for a phone call from the courier company to deliver the card. This never happened and after enquiring from the bank I found out the courier company didnt have my number in order to call me! Why didnt anyone make an effort to get my number from the bank or why didnt the bank give it to begin with?

As it is I had a delivery scheduled for today 23 March 10 - 12 ... at 11:05 the delivery guy calls to ask if I am in woodstock or lansdowne? seriously? The bank gave u my freaking correct address dude...

At 12:08 a lady calls me by the name of Nazneen to tell me the card has been loaded onto a vehicle that doesnt deliver to the Woodstock area!

***??? Now exactly who is responsible for that? surely it cant be me? .... Haha it is because this company doesnt correct things when they mess up on their side. They dont care that my business is suffering waiting on this account.

They do not care that I lost a days work today and that they asking me to waste another 2 hours of my day tomorrow waiting for them to hopefully deliver my bank card.

I would advise not to use this company and if FNB is reading this it may be a good idea to get someone more reliable as because of this FNB is receiving an equally bad review!

So Upset! :(

What do I think CCD should have done?

1. Tell the lansdowne guy to drive to Woodstock and deliver the card. 2. Tell the Woodstock guy to drive to Lansdowne and fetch the card. (The 2 areas are 15 mins apart if you drive slow) 3. Get a Supervisor / manager / teamleader to fetch the card in lansdowne and bring it.

All of these are ways in which a courier company should be able to fix this kind of problem. this is common sense and the fact they dont have it in place says much about the company unfortuantely.