They reported that my rain will be delivered yesterday they did not come

They reported that my rain will be delivered yesterday they did not come. I have been waiting. Today they said they will deliver it around 8-10 till now I had to call them. I hve been holding the line for over 30 min now. My parcel is not yet delivered. What a bad service and full of empty promises. I took two day leave at work so that I can receive my package tomorrow I won't be available and they dnt even give updates at least to let me know what's happening with the delivery.