LB
Lisa B
1 reviews | Active since Jul 2012
30 Oct 2019, 13:10
The worst thing about FNB is being forced to deal with CCD Couriers
The worst thing about having my wallet ****** is being forced to deal with CCD couriers to get my FNB card replacement delivered to me. I can not understand why FNB insists on using a company with such a poor service model and one that I have had such bad service from them everytime I have had to deal with them. CCD calls itself a Logistics company - but they are incapable of scheduling a delivery time within a smaller window than 8am - 4pm. I am expected to sit at home the entire day waiting for them and then they still dont pitch. Logistics would imply that you could schedule your deliveries and actually run a reliable service which CCD Couriers is entirely incapable of doing.
Helpful (0)
Replies (3)0
Replies (3)
CCD Couriers's replyOfficial
30 Oct 2019, 14:46Good afternoon Ms L M Beasley,
Confirming receipt of your delivery query and that you have been contacted.
The delivery of your cards will take place tomorrow, 31 October 2019 between the hours of 08:00 and 10:00 as agreed.
Kind regards,
The CCD Couriers Team,
***
CCD Couriers's reply30 Oct 2019, 14:46
Official
Good afternoon Ms L M Beasley,
Confirming receipt of your delivery query and that you have been contacted.
The delivery of your cards will take place tomorrow, 31 October 2019 between the hours of 08:00 and 10:00 as agreed.
Kind regards,
The CCD Couriers Team,
***
LB
Lisa B's updateReviewer Update
30 Oct 2019, 14:49Thank you for contacting me and for arranging a smaller time window. I can only hope after all the fuss you guys will follow through.
Watch this space
Watch this space
LB
Lisa B's update30 Oct 2019, 14:49
Reviewer Update
Thank you for contacting me and for arranging a smaller time window. I can only hope after all the fuss you guys will follow through.
Watch this space
Watch this space
LB
Lisa B's updateReviewer Update
31 Oct 2019, 09:29Thank you CCD Couriers for contacting me, arranging a shorter time frame of delivery and following through. The consaltant who dealt with this complaint was very professional and patient and was a pleasure to deal with. I received my cards at 9 am as agreed.
During the follow-up conversations I worked out that I could request a shorter time frame window for a small fee - but this was never communicated to me either from FNB or from CCDs customer care consultants on the 3 occasions I called to try and arrange such a thing.
This service is a really great option and should be stipulated either when one orders the card with FNB OR in the confirmation sms when you confirm the delivery date or offered by your consultants upon a call.
Making this option available and clear could really turn this service around - since once we have arranged a time I found your driver to be prompt, polite and professional with the delivery.
If this was offered as a part of your service it could turn this experience from being very frustrating to being an absolute pleasure.
Thanks for making amends and fixing this issue.
During the follow-up conversations I worked out that I could request a shorter time frame window for a small fee - but this was never communicated to me either from FNB or from CCDs customer care consultants on the 3 occasions I called to try and arrange such a thing.
This service is a really great option and should be stipulated either when one orders the card with FNB OR in the confirmation sms when you confirm the delivery date or offered by your consultants upon a call.
Making this option available and clear could really turn this service around - since once we have arranged a time I found your driver to be prompt, polite and professional with the delivery.
If this was offered as a part of your service it could turn this experience from being very frustrating to being an absolute pleasure.
Thanks for making amends and fixing this issue.
LB
Lisa B's update31 Oct 2019, 09:29
Reviewer Update
Thank you CCD Couriers for contacting me, arranging a shorter time frame of delivery and following through. The consaltant who dealt with this complaint was very professional and patient and was a pleasure to deal with. I received my cards at 9 am as agreed.
During the follow-up conversations I worked out that I could request a shorter time frame window for a small fee - but this was never communicated to me either from FNB or from CCDs customer care consultants on the 3 occasions I called to try and arrange such a thing.
This service is a really great option and should be stipulated either when one orders the card with FNB OR in the confirmation sms when you confirm the delivery date or offered by your consultants upon a call.
Making this option available and clear could really turn this service around - since once we have arranged a time I found your driver to be prompt, polite and professional with the delivery.
If this was offered as a part of your service it could turn this experience from being very frustrating to being an absolute pleasure.
Thanks for making amends and fixing this issue.
During the follow-up conversations I worked out that I could request a shorter time frame window for a small fee - but this was never communicated to me either from FNB or from CCDs customer care consultants on the 3 occasions I called to try and arrange such a thing.
This service is a really great option and should be stipulated either when one orders the card with FNB OR in the confirmation sms when you confirm the delivery date or offered by your consultants upon a call.
Making this option available and clear could really turn this service around - since once we have arranged a time I found your driver to be prompt, polite and professional with the delivery.
If this was offered as a part of your service it could turn this experience from being very frustrating to being an absolute pleasure.
Thanks for making amends and fixing this issue.