THE WORST COURIER SERVICE IN EXISTANCE!

I am to receive a parcel from FNB and guess who is supposed to deliver it? I have tried to call their call center 4 times 28/11/2023 and I always cannot get through to the agent because there is a hell of a delay! I tried again on the 29/11/2023 and guess what? SAME STORY! I was to receive the package today and they got a hold of me via mobile call and said they were on the premises, I asked the courier to wait just a minute because I had to go downstairs. when I got there THERE WAS NO ONE, when I had the agent on the call they were here. (apparently). THIS IS THE WORST COURIER SERVICE IN EXISTANCE!