The worst courier company operating in South Africa. rnc334932

I scheduled a pick-up for 5 September between 08:00 and 10:00—at your request, mind you—on behalf of YOUR client, Rain South Africa. As 10:00 came and went, I called your call centre to find out just how long I was expected to wait.

The agent first gave me the generic brush-off: "Sorry, sir, they have been delayed." Not good enough. I pressed for specifics: How long is this delay, and how much of my day am I expected to waste waiting? She put me on hold, supposedly to contact the driver, and in less than five seconds, she came back with this: "Sorry, sir, they haven’t even left for the pick-up and won't be coming today."

That was it. The audacity to schedule an appointment, make me wait, and then offer no courtesy to inform me they weren’t coming! Absolutely unacceptable. To add insult to injury, I’m now told I'll receive a call next Monday to "try" and arrange another pick-up—again between 08:00 and 10:00. No guarantees, just more guesswork and a continued waste of my time.

This is, without a doubt, the worst service I’ve encountered from any South African company in years. The utter lack of communication and disregard for my time is disgraceful. If you can't handle the basics of customer service, you should shut down and let the work go to companies in South Africa that actually know what they’re doing.

Tsek!